Privacy Policy

Last updated: November 2026

This policy explains how Refratários Recife collects, uses and protects the personal data of people who visit our website and contact us, in accordance with Brazil's General Data Protection Law (Law No. 13,709/2018 – LGPD). This is a translation; in case of discrepancy, the Portuguese version prevails.

1. Who we are

The data controller is REFRATARIO RECIFE P & E LTDA, Brazilian company registration (CNPJ) 17.192.333/0001-62, located at R. Eduardo Fonseca, 182, Cordeiro, Recife – PE, Brazil, ZIP 50711-460 (“Refratários Recife”).

2. What data we collect

We only collect the data you send us through the contact form or WhatsApp:

Name and company;
Phone/WhatsApp and e-mail;
Subject, product of interest and your message.

We also collect browsing data (such as pages visited, device type and approximate city) through cookies, as described in our Cookie Policy.

3. How we use it

To reply to your messages and send quotes;
To provide technical guidance about our products;
To keep a record of our service;
To understand how the website is used and improve it;
To send news and offers by e-mail, only if you tick that option on the form. Every e-mail includes an unsubscribe link.

We do not sell or rent your personal data.

4. Legal bases

We process your data based on: pre-contractual steps, when you request a quote (LGPD art. 7, V); consent, when you accept this policy on the form, opt in to news e-mails and accept analytics cookies (art. 7, I); and legitimate interest, to keep a service record and keep the website secure (art. 7, IX).

5. Who we share it with

Your data may be processed by providers that help us run the website, always to the minimum necessary:

Website hosting (Vercel);
Secure storage of messages (Supabase);
Notification e-mails (Resend);
Visitor statistics (Google Analytics), only with your consent.

Some of these providers may store data outside Brazil, with adequate safeguards under the LGPD.

6. How long we keep it

We keep contact messages for as long as needed for customer service and the business relationship, for up to 5 years after the last contact, or longer when required by law. If you opted in to news e-mails, we keep your name and e-mail for that purpose until you unsubscribe or ask us to delete them. After that, the data is deleted or anonymized.

7. Your rights

At any time you may: confirm whether we process your data; access it; correct it; request deletion, anonymization or portability; withdraw consent; and obtain information about sharing. To do so, write to refratariorecife@refratariorecife.com.br. You may also contact Brazil's National Data Protection Authority (ANPD).

8. Security

We adopt technical and administrative measures to protect your data, such as a secure connection (HTTPS), password-restricted access to the contacts area and providers with recognized security standards.

9. Privacy contact

To exercise your rights or ask questions about how we process your personal data, e-mail us at refratariorecife@refratariorecife.com.br with the subject “Privacy”.

10. Changes

This policy may be updated. The current version will always be on this page, with the date of the last update.